Santa Fe Bead Company offers a 14-day exchange-only policy. Returns for refunds are no longer accepted. Contact us within 14 days of delivery of your item for an exchange if you are not happy with your order in any way.

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Exchange and Store Credit Terms:

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• If you don't have an item in mind to exchange, we will provide you with store credit to be used within 1 year of your purchase. 

• Exchange applies to any item in our store. You may exchange for a lower-priced item, and then retain the remaining store credit to be used later.

• Returns for a refund are not accepted unless there are extenuating circumstances. For example, if your item is damaged during shipping (proof must be provided), or you are sent the wrong item, etc. No returns for a refund will be accepted for situations considered to be "buyers remorse" (ex. didn't like it, color was not what was expected, spent too much money, it was too big or too small, I found something else, I purchased by mistake, etc).

• Sending an item back-

  • Pack and ship your exchange item and send to the return address on your original package.​

  • You’ll receive a date by which you should ship the item back. We allow exchanges if you contact us within 14 days of receiving your item. If you don't ship the item by the provided date, we may close the request.

  • We will send your store credit or exchange item within 5 to 7 days of receiving your item and confirming its condition.

  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  • Please keep in mind that stones are extemely fragile and need to be handled with great care, as they cannot be replaced or repaired if they are fractured.

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CLOSEOUT ITEMS are NON-EXCHANGABLE

LAYAWAY ITEMS are NON-EXCHANGABLE

RESIZED ITEMS are NON-EXCHANGABLE